Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Orders subject to refund include the following:
Items Damaged or Poor Quality
- If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. WearItArt.com will replace any items damaged or poor-quality at no additional cost. WearItArt.com is not responsible for items damaged in shipping.
Wrong Product Shipped/Missing Items
- If we ship the wrong product to your customer, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.
- If you have any other complaint regarding the design printed on a product, please send us a photo. Credits, refunds, or reprints will be issued at the sole discretion of WearItArt.com if the printed design differs substantially from the artwork that was submitted. We will investigate every case and will work to provide a resolution that satisfies you and your customers.
- In the rare event that a customer is unhappy with the fit of their shoe, WearItArt.com will process a free exchange for your customer.
- Refunds will not be issued for sizing disputes, only exchanges are allowed.
- Free Exchanges will only be allowed once per shoe order. Any costs related to exchanges past the first free exchange must be covered by sellers.
- In order for a free exchange to be processed, sellers must provide the following information: reason the shoe didn’t fit (i.e. too small, too big, too narrow), the new size requested by the customer, customer name, order number, and store name.
- Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange by WearItArt.com.
- To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for customer reference.
- Free sizing exchange requests only apply to high tops, low tops, sneakers, boots, casual shoes, flip flops, faux fur boots and slip-ons. No other product in the WearItArt.com catalog is eligible for a free size exchange.
Shipping refund policies include the following:
Package Returned To Sender – Correct Address
If a package is returned to sender by the shipping courier, WearItArt.com will reship the package to your customer for free after an address verification is complete by the seller. All returned to sender orders will be destroyed by the courier or WearItArt.com will be charged for another custom tax, duties and another shipping fee once we confirm to ship it back to our production facility.
If a package is returned to the sender by the shipping courier for the second time, WearItArt.com will reship the package to your customer for a fee of 50% from the Order Cost and will be collected through PayPal Payment Request.
Package Returned To Sender – Missed Delivery Attempts
All missed delivery attempt orders that got returned to Sender who received notification from WearItArt.com or from the carrier to contact them for a delivery arrangement will only be compensated with 50% Refund Credit. Seller should also take the responsibility of making follow ups for the delivery progress.
Package Returned To Sender – Change Address
If a package is returned to sender due to an Address Change and would like to reship the order to the new Address, we will do it with a fee of 50% from the Order Cost.
Package Returned To Sender – Wrong Address
If a package is returned to sender due to wrong Address Information, WearItArt.com will not be held liable and compensation will not be granted by any form. Seller should take the responsibility over this matter as we allow an Order Modification within 24 Hours.
Lost Order – Wrong Address
WearItArt.com will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.
Express Line Shipping – Customer Phone Number Requirement
In the event that an express courier is unable to deliver a package for one of the following reasons but not limited to:
- Incorrect Address
- Customer not present for delivery
- Too many failed delivery attempts
- Customs clearance hold
- VAT/Duties owed to clearance agency
WearItArt.com will not be responsible for reimbursement, refund or re-sending the package if the customer’s correct phone number is not provided in the original order details.
By using the Express Line Shipping feature you acknowledge that WearItArt.com has the right to deny Express Shipping to any of your orders that are submitted without a valid customer phone number.
In the event that WearItArt.com denies your orders’ express shipping, a refund credit will be applied to your account for the difference of the express fee and your order will be shipped with a standard shipping method.
Used Items and Term Limits
Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by customers within 30 Days after tracking number is posted are eligible for returns or exchanges. Once 30 Days after tracking number is posted have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.
Refund Term Limits
Refund and exchange claims will only be accepted within 30 Days after tracking number is posted of order processing.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will send you shipping instructions.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.